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Department for Work and Pensions
On face value, The Department of Work and Pensions (DWP) would seem to epitomise this challenge: a huge organisation, with 105,000 staff, encompassing a number of different units and Executive Agencies. Added to this, Sir Peter Gershon?s Spending Review 2004 targeted the Department with signifi cant effi ciency gains.
CASE STUDY (PDF)
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